We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on your payment method.
The customer is also entitiled for refund/return, in the following cases
If you receive a defective product, please contact us within 2 working days.
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link
Additional Terms & Conditions for Shoe Returns
We are committed to getting you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of charge.
How do we strive to achieve a Win-Win Situation?
Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need for return can occur due to the following reasons:
Design & QualitySolution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
SizingSolution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.